Refund and Return Policy
At Back9Clean, We are committed to ensuring your satisfaction with our products. Please read our refund and return policy carefully before making a purchase.
Returns for Damaged Products
We understand that sometimes unforeseen circumstances may lead to the receipt of a damaged product. In such cases, Back9Clean offers a hassle-free return process.
- If you receive a damaged product, please contact our customer support team within 30 days of receiving the item.
- To initiate the return process, provide us with clear photographs of the damaged product, including the packaging.
- Our customer support team will review your request and, if eligible, provide you with instructions on returning the damaged product.
Once we receive the damaged item, we will:
- Examine the product to confirm the damage.
- If the damage is confirmed, we will offer you the choice of a replacement or a full refund, including any shipping charges you may have incurred.
Change of Mind Returns (Not Applicable)
Please note that Back9Clean does not offer returns or refunds for products due to a change of mind. We encourage you to review our product details, FAQs, and customer reviews to make an informed decision before placing your order.
Refund Processing Time
Refunds for damaged products will be processed as soon as we confirm the damage and receive the returned item. Please allow 5-7 business days for the refund to be reflected in your original payment method.
Contact Us
If you have any questions or concerns regarding our refund and return policy, or if you believe you have received a damaged product, please do not hesitate to contact our customer support team at support@back9clean.com. We are here to assist you and ensure your satisfaction with Back9Clean products.